For facilities teams drowning in service requests
Requests come in from everywhere: email, texts, a hallway conversation. MAFM.AI puts intake, routing, moves, and daily rounds in one system, so the work reaches the right crew without a dispatcher relaying every ticket.
What happens when a request comes in?
It arrives with a photo, a priority, and the exact building, floor, and area. From then on every step is stamped with who did it and when, so time to resolve is a number you can read, not an estimate.
- Submit requests with photos and detailed descriptions
- Priority levels: Low, Medium, High, Urgent
- Location picker with building/floor/area selection
- Assignment and approval workflows
- Real-time status tracking and notifications
What does a move request track?
Each move carries its from and to locations, a PO number, photos, and its approvals, so nobody argues later about what was asked for or who signed off.
- From/to location selection
- PO number tracking
- Photo documentation
- Approval workflows
- Status progression tracking
What do daily checklists cover?
Rounds repeat daily, weekly, or monthly and belong to named people. Ask the assistant for a new group of tasks and it shows every change before anything is saved.
- Customizable task groups and schedules
- AI assistant drafts groups and tasks for your approval
- Daily, weekly, monthly frequencies
- Assign to specific team members
- Completion tracking with timestamps
- Compliance analytics and reporting
How does this remove the dispatcher bottleneck?
Our founders run a commercial facilities company on this exact module. A tenant submits a request with a photo, the routing rules send it straight to the right floor crew, and the requester watches the status change without calling anyone. Daily janitorial and inspection rounds run as recurring checklists, so a missed task shows up the same day instead of at the end of the month.
Read our story- Route requests to the right crew automatically
- Track every request in one dashboard
- Mobile-friendly for field workers
- Alerts when a request sits past its due date
- Recurring checklists with completion timestamps
- Reporting across buildings and teams
Sources
- OSHA requires walking-working surfaces to be inspected regularly and as necessary and kept in a safe condition. A recurring checklist with a timestamp on each task is how a crew shows that it happened. OSHA, 29 CFR 1910.22(d)(1)
Operations Management FAQ
MAFM.AI uses priority levels (Low, Medium, High, Urgent) with configurable assignment workflows. Requests are automatically routed based on category, location, and team availability, so work reaches the right crew without manual dispatching.
Want to see a request route itself?
Watch intake, routing, and daily rounds run on a live operation, not a slide deck.