For facilities teams drowning in service requests
Requests come in from everywhere: email, texts, a hallway conversation. MAFM.AI puts intake, routing, moves, and daily rounds in one system, so the work reaches the right crew without a dispatcher relaying every ticket.
What happens when a request comes in?
Comprehensive maintenance and repair request system with priority-based workflows.
- Submit requests with photos and detailed descriptions
- Priority levels: Low, Medium, High, Urgent
- Location picker with building/floor/area selection
- Assignment and approval workflows
- Real-time status tracking and notifications
What does a move request track?
Manage facility moves and relocations with full tracking.
- From/to location selection
- PO number tracking
- Photo documentation
- Approval workflows
- Status progression tracking
What do daily checklists cover?
Recurring operational tasks and compliance tracking.
- Customizable task groups and schedules
- Daily, weekly, monthly frequencies
- Assign to specific team members
- Completion tracking with timestamps
- Compliance analytics and reporting
How does this remove the dispatcher bottleneck?
Our founders run a commercial facilities company on this exact module. A tenant submits a request with a photo, the routing rules send it straight to the right floor crew, and the requester watches the status change without calling anyone. Daily janitorial and inspection rounds run as recurring checklists, so a missed task shows up the same day instead of at the end of the month.
Read our story- Route requests to the right crew automatically
- Track every request in one dashboard
- Mobile-friendly for field workers
- Real-time notifications and alerts
- Recurring checklists with completion timestamps
- Reporting across buildings and teams
Operations Management FAQ
MAFM.AI uses priority levels (Low, Medium, High, Urgent) with configurable assignment workflows. Requests are automatically routed based on category, location, and team availability, so work reaches the right crew without manual dispatching.
Want to see a request route itself?
Watch intake, routing, and daily rounds run on a live operation, not a slide deck.